CBMULTRATERMЂ  LЅЏRUN"ULTRATERM 2.0 u. Use Job Inquiry (item #20) if neccesary to find the job number. The job will appear on the screen. All the information is there, in a slightly rearranged format but with the same field numbers. One new functeturn to the Main Menu. !Job Maintenance! This function allows you to alter any job done today. Jobs from previous days can be  delivery guarantee is now 1830. Check with the customer to make sure this still fits their needs. !3.! When a customer wants to check on the price, scheduled pickup time or other information on a job Us ion has been added to the Menu at the bottom of the screen: "D" for Delete. This will irretreivablyџ  accessed through the Billing Dept. All information entered in Job Entry is retained and available in Maintenance. !Reasons for using Maintenance:! !1.! When calling the customer about a job. Gives you aing Job Maintenance Select #2 from Main Menu. The computer will prompt you for a job number. Enter a 4 digit job number. If the computer responds that the number is not found, there are two possibilito n the screen. All the information is there, in a slightly rearranged format but with the same field numbers. One new functll the information on the job. !2.! When a customer wants to change a job. Always bring up the job in Maintenance first. This ensures that you and the customer are taking about same job and allows you to check ties. Confirm the job number with the customer. You might have just typed it wrong. The job might be from a previous day. If this is the case you can look at but not alter the job from "View Hold-Open Jobs", #40 in the Main Menhat with the new information the job still fits our time/size/weight limitations. Example: job was originally a 1500 pickup in Seattle, del in Tacoma by 1700. Customer changes pick to 1630. You would indicate that the ay, explain this in Comments (#20). Example: "Pu by 1700, del at 0900 Friday". !Prices & How To Find Them! For ZipCodesheet, indicate that a Sales Rep will call them a few days after their first job is done. if the customer indicates that they have already paid for their first delivery, but you don't find them on the system yet, check with You will now see the Priority, Rush and Economy prices for this ZipCode combination. Note that these prices are WITHOUT insurance. Add $0.25 to each price when quoting them. Pressing "X" erases both ZipCodes and returns you t from Seattle to Bellevue. You would ask if the delivery point is open until 1800 (2 hours from now). If the delivery point will not be open long enough for us to deliver, present the following options to the customer:  he Economy rate and by 1.25 to get the Priority rate. Be sure to add $0.25 insurance to any of the rates. !Customer Inquiry (Menu item #20)! This f for the date. Type "ALL". This makes sure you see any jobs that were called the previous day for delivery today. The last prompt is "P/C". Enter "P" for printer output or "C" for output to your CRT (or screen). AL listed on the ZipCode List, use the Zip Inquiry selection from the Main Menu, item #4. Some Zips are not on the system and will need to be looked up in the ZipCode Tariff book. For areas outside the Tacoma-Seattle-Everett area, Billing to verify that they have indeed used us. If Billing indicates they have, give Billing the job number on this second job. If Billing is not available, get the usual new customer information (except for collecting mo to the first prompt. Pressing RETURN erases only the second ZipCode, allowing you to look up multiple prices from one ZipCode. Pressing RETURN on an empty line at the second prompt will erase the first Z 1. Can we slip package under the door or through the mail slot? 2. Deliver to alternate location? (a residence for example). 3. Can we pickup tonight and deliver next day? 4. Can we pickup next day? unction will locate the job number of any job done today. Jobs done on any other day are accessible by using "View Hold-Open Jobs" from the Main Menu. Using Customer Inquiry After selecting #20 frWAYS use option "C"! It will take the computer 15 to 30 seconds to search the files. Jobs will be listed in numerical order. Next each job number will be the pickup and delivery points. There will be a menu ask the customer for the city name and use the State Mileage Guide. Zip Inquiry (Menu item #4) This selection will show the rate between MOST any two ZipCodes that are listed in the ZipCode list. ney) and inform Billing of the situation as soon as possible. Pkg Held Overnight for Delivery Next Day, And Variations On This Theme. This situation typically happens late in the afternipCode and return you to the first prompt. Pressing RETURN on an empty line at the first prompt will return you to the Main Menu. Using ZipCode Tariff Book The ZipCode Tariff book show the rat Let the customer chose the option that best fits their needs. Dispatch can indicate which option will work best for us, for instance if we could deliver by a certain time. If we are picking up now and delivering next dom the Main Menu, you are prompted for an account number. Enter a valid account number or the company name. If you entered a name, you will be sent out to SOUNDEX first to get the account number. The next prompt is  at the bottom of the screen with several options. Press "P" for the next page of jobs. Press "R" to return to the first page. Press "*" to exit back to the first prompt. Press RETURN from the first prompt to r !Using Zip Inquiry! After selecting item #4 from the Main Menu, your first prompt will be "Zip". Enter a ZipCode. You will be prompted for another ZipCode. Enter another ZipCode. oon when the delivery point will not be open long enough for us to deliver. If it is after 1500, ask if the delivery point will be open long enough for us to deliver. For example: it is 1600 and the customer wants gee between ALL Zips listed in the ZipCode List. Find the header with one of the Zips. Look under the header for the other Zip. The price listed is the RUSH rate WITHOUT insurance. Multiply this price by .75 to get tivery. Otherwise, Dispatch will assume the stop is a delivery. Additional Comments Type "AC" from the Main Job Entry Screen Menu to access Additional Comments routine. Five lines of 2mple, a RUSH job would be guaranteed 2 hours each way for a total of 4 hours. Prices are doubled as is the insurance. For example: a $10.00 plus $0.25 insurance one-way job would become a $20.00 round trip plus $0.50n the job. Ask the caller who authorized the billing ("Who at ABC Company authorized the billing to them?"). We !MUST! have this information! No exceptions. In Comments put "@Billing Authorized by $$$$$$$$$$$".  ber of the stop you need to look at. Pressing RETURN at the Additional Stops Menu will intiate the pricing of the entire job (may take 15 seconds or so) and return you to the Main Job Entry Screen. Note t he payment method we prefer. If the customer indicates that it is difficult for their company to cut a check or get petty cash quickly (this is the case of many large companies), indicate that we can bill them for the first  lers name. In Comments indicate that is a new customer and the amount to collect. Example "New Customer, pu $20.25" or "New Customer, will bill". Fill out a New Customer Form and turn it in to Billing  7 characters each are available. The lines are numbered from 1 to 5. Enter each line as you would in the regular Comments field. Pressing RETURN at an empty line or filling all five lines will present yo insurance. Additional Stops Type "A" from the Main Job Entry Screen Menu to access Additional Stops routine. Note job number is still at the top of the screen. Enter name, addres New Customer If, in response to your query for an account number you get a response indicating that the caller hasn't used us before, first check SOUNDEX to make sure that the company indeed doesn't have an ahe number of Additional Stop is indicated in the lower right corner. Total price and insurance for the entire job is located in the upper right corner. Add Total Charges and Total Insurance together to get the total  delivery. Check with Billing dept first! Get the callers company name, address, ZipCode and phone number. !This information is absolutely required!! Ask if they have a different billing address. Write this downDept. Always be extra friendly and patient with new customers. Remember that first impressions last a long time! When quoting prices (as most new customers will want), be sure to quote all three prices and indicu with the Additional Comments Menu. Pressing "*" will cancel all the comments you just entered Pressing RETURN will accept the comments and return you to the Main Job Entry Screen. Third Party Billings and ZipCode. The cursor will now be at the bottom of the screen. Press any field number to make changes. Press "x" to cancel this stop. This action is not reversible! Pressing RETURN will accept the addiccount with us. If the company is not in SOUNDEX then you have a New Customer. Indicate to the caller our procedure for setting up an account: "We ask that you pay for your first delivery, either cash or check. price of the job. Additional Pickups Same procedure as for Additional Stops, except that in the Comments field (#6) on each Additional Pickup you must indicate that this stop is a pickup, not a del on your scratch pad. Ask if they want to set up an account or if this is a one-time use (temp account). Enter job in the computer as usual except for the following: Put phone number in parentheses after the calate that Priority is normally offered 0800 to 1500 only. Be ready for any questions on our service. Explain our procedures with clarity. If a customer needs detailed information on our service or would like a rate s A third party billing situation is when the caller is billing the job to a company other than his/her own. We can do this, provided the other company has an account with us. Get the usual information otional stop and bring up the next sequentially numbered stop. Keep entering as many stops as needed. To quit entering stops, press RETURN at a blank stop. This will bring up the Additional Stops Menu. Press the num After that you will have an account with us and we will bill you for all your future deliveries." If the customer inquires, we will take Mastercard or Visa. Don't mention this option before the customer does, as it is not tx.xx" in Comments. !11. Insurance field (#22A).! This field shows the amount charged for insurance on the job (or the first leg if there are Additional Stops). Usually it is $0.25. Some companies have rerse the pickup and delivery points. Typing !"A"! sends you to the Additional Stops routine. Used for jobs with more that one pickup or delivery point. Typing !"DF"! will delete the first stop ONLY when there isr right corner. They may indicate that you must get a PO# or reference #, that the customer has several addresses and we must verify which one to use, that the customer is on cash only basis, or many other things. Some c Priority job. Priority is also used for an Exclusive job. The computer will price the job accordingly and indicate on the bottom of the call slip whether the job is a Rush, Economy or Priority. Put an "R" or a SPACE in th first RETURN, the job is posted and you can't return to it. !131. Van field (#131).! In other locations this field is used for a van surcharge. Don't put a "Y" in this field or the computer will charge $5.00 for o adjust the price and insurance on the job and the word "RND TRP" will appear above the Main Job Entry Screen Menu (and will appear on the Call Slip). Putting a space or an "N" in field #13 will cancel the round trip.  equested no insurance, and the field will be blank. If the customer requests additional insurance, put the amount here. See page XX for information on additional insurance. !12. Weight field (#24).! Ent at least one additional stop. Typing !"AC"! sends you to the Additional Comments routine. Five extra lines of comments are available. !7. PO# field (#15).! If the customer has a PO#, cost centomments will be directed to Dispatch, such as: "Always deliver to back door", "Always get P.O.D.", etc. Any instructions that are intended for Customer Service MUST be followed carefully! After all information on the job hase field to change a "E" or "P" job back to a RUSH job. !9. Service type (#21).! NEVER TOUCH! If you get here accidentally, hit RETURN to exit. !10. Charge field (#22).! Thi a van. We DO, however, use this field to indicate if a package is able to go on a bike. Put a "B" in this field and the word "bicycle" prints on the call slip. It is very important to do this on job in the Downtown Seattle are Be sure to get a contact for us to see at the delivery point for the round trip package and put in Comments (#20). Example: "See John for R/T" or "Exchange envs with Bill". Find out what kind of packages are goinger the weight for the job in numerals only! This field is optional, but it is a good idea to use it if the weight is over 100 lbs. It acts as a reminder for Dispatch. !13. Date field (#26).! NEVER TOUCHer number or other reference number that IS NOT needed by Dispatch, put here. The PO# field does not print out on the Call Slip, only on the customer's invoice. !8. Rush field (#16).! If this field is b been taken, briefly repeat the job back to the customer. Repeat the pickup and delivery names and the pickup time or delivery cutoff time if necessary. !ALWAYS! end the call by giving the customer the job number! s is the price for the job (or the first leg if there are Additional Stops), not including insurance. If the computer doesn't price the job, enter the prices from the ZipCode Tariff or State Mileage Guide here and put "@quoted $xa. Dispatch looks for this information to help them do their job. !Special Situations! Round trip Put a "Y" in the RT field (#13). This causes the computer t on each leg and put in Comments (#20). This can be combined with the contact name to make one smooth, coherent sentance. Example: "Del env to Bill, return 10 boxes at 500 lbs". Time guarantees are doubled. For exa! If you get here accidentally, hit RETURN to exit. Note the job number at the top of the screen along with the billing company's name and account number. Look for highlighted Order Comments in the uppelank, the job is a Rush job (2hr guarantee, 1 hr downtown). This is the default because most of our customers use this service. Putting an "E" here changes the job to an Economy job. Putting an "P" here changes the job to an  Explain what the job number is if they don't understand. Double check spelling and the clarity of any comments and make any needed changes. Send the job to dispatch by hitting RETURN twice. After hitting the s on the pkg before the driver arrives. We would prefer that they call us back with the address so it can be entered on the job. Another option is to get the phone number of that company and call the delivery point direcr will take any number in the ZipCode field. If the Zip entered is not in the computer, no price will be entered. Either the Zip was entered incorrectly or it is not in the system. Only Zips that we go to frequently are in the ppear on the Customer's invoice, precede the line with "@". !Pickup time/delivery cutoff.! Put three asterisks (*) on each side of the pickup time. Use military time only! Example: "*** PU @ 1430 ** ld. This is critical for jobs that are being picked up from a company other that the one the caller is at. !2. Get delivery/pickup information.! If "D" was selected from the initial prompts, the delivery name, a the closing time of the delivery point. Make sure that the closing time will fit within our guarantee times. If it will, indicate in Comments what the closing time. If the closing time is too early for us to make it in the gua total number of pieces. Both alphabetic and numeric characters can be used here. Normally we just put the number of pieces here, unless all four lines of comments are needed, in which case the package description would go in th tly for the correct street address. !3. The cursor is now in the "Charge To" field (#7).! Hit RETURN twice if the billing company is correct. If it is not, either enter the correct account number or enter the c system. !Notes:! We can't pickup from or deliver to a P.O. Box or a Mail Stop. Ask the customer if they have the street address. Watch for ZipCodes that are for P.O. Boxes only. Examples are 981*". Delivery cutoff times are handled in a similar way. Example: "*** DEL BY 1700 ***". !Priority, Economy, Exclusive.! Put the delivery cutoff time in Comments. No need to indicate which type of service is being usedddress and ZipCode of the billing company will already be entered. Ask "What company we are delivering up to?". Enter the appropriate information in the correct fields (#1,2 and 3) The above notes on addresses and Zrantee time, ask if we can slip the pkg under door (or through mail slot), if we should hold pkg for delivery next day or if we should pick up the package the next morning. If not picking up from the calling company, is field. !6. We are now presented with the Main Job Entry Screen Menu.! There are a number of options at the bottom of the screen. Type any field number to make changes. If you accidentally type tompany name. This second option will send you out to the SOUNDEX subroutine to get an account number. See the section on page XX for the use of SOUNDEX. !4. Comments field.! You have four lines of 27 character24, 98111, 98073 and several others. Ask if the customer has the physical ZipCode or else use the ZipCode Directory to find the correct ZipCode. Watch for Zips that don't match up with the address. Example: customer, as this will appear on the call slip as determined by the content of the "RUSH" field (#16). !Package Description.! Always ask the customer what kind of package we are carrying and indicate this in the Commentsipcodes also apply here. If the customer doesn't have the delivery address, be reluctant but indicate that we can still take the job. Ask if they are sure of the delivery city or Zip. Indicate that they MUST have the addresget a contact name at the pickup point. This is very helpful for Dispatch! !5. Pieces field (#23).! After entering comments, the cursor will be at the Pieces field. This ia a required field. Enter the he wrong field number, just hit RETURN to go back to the Main Job Entry Screen Menu. Typing !"X"! will cancel this job irretreivably!! Always be careful not to hit this by accident. Typing !"R"! will revs each. Five additional lines are available in the Additional Comments section (See page XX). Keep comments short, concise and to the point. Comments do not appear on the call slip. To force a line of Comments to a indicated address is in Renton, but gives Zip of 98052 which is for Redmond. An incorrect Zip code can throw off the dispatching of a job. A contact name should go after the company name or in the Comments (#20) fie field. Examples: "env", "5 @ 400 lbs", "fragile box, handle with care" and anything else that will help Dispatch dispatch the package properly. !Picking up after 1500.! If we are picking up after 1500, ask for CUST#/NAME 09CR10 CRAFTSMEN'S PRESS P/D/B P 1.PU AT craftsmen's press ** ORDER COMMENTS ** 2.ADDRESS 1155 valley st any order comment would appear 3.ZIP 98109 ring jobs into the system. The first prompt is "CALL IN?". Ask for the customer's name. Enter their name here, first is required, last name is helpful. The second prompt is "CUST #/NAME". Ask "Do you have your account number?". There ar 20.COMMENTS *** pu @ 1500 *** 26.DATE OF ORDER 04/21/88 del by 1700 to jim TIME 14:30 30 @ 350 lbs  cenarios: P=pickup FROM the billing company, D=deliver TO the billing company, B=pickup and deliver to companies other that the billing company. Ask, "Are we picking up FROM you?". Empahasize "FROM". This helps avoid confusion over whether we are p n Seq (Y for yes). Prices additional stops in the sequence that they are entered. 14 Phone number of charge to company. 15 PO# (or ref #,etc) supplied by customer, DOES NOT print on  Date called in. Computer automatically enters this. Time Computer automatically enters this. Can't be changed. Filling In The Main Job Entry Screen !1. Get pickup information.! If highlighted here 4.DEL TO genigraphics 5.ADDRESS 110 110th ave ne #603 6.ZIP 98004 7.CHARGE TO craftsmen's press 21.SERVICE TYPE GU 8.ADDRESS  e three possible answers to this question. 1. If they have it, enter it here. See page XX for the way to recognize a valid account number. 2. If they don't know the account number, but indicate that they have used us before, type in their  # OF ADDITIONAL STOPS = 0 ENTER #=CHANGE, X=CANCEL, RTN=ACCEPT, R=REVERSE PU/DEL A FOR ADDITIONAL STOPS, DF TO DELETE FIRST STOP, AC FOR COMMENTS ! !Field # Purpose icking up or delivery to the calling customer. After answering this prompt, you will be presented with the Main Job Entry Screen (unless you used option 2 above, in which case you will go out to SOUNDEX first before returning to this screen).  call slip 16 Service level. P=Priority, E=Economy, R or space for Rush. 20 Comments, instructions needed for pu or del. 21 Service type. NEVER TOUCH! 22 Cost of the jo "P" was selected from the initial prompts, the pickup name, address and ZipCode of the billing company will already be entered. Otherwise ask "The company we are picking up from?". Enter the appropriate information in the corre attn: joan hammond UNSCHEDULED SERVICE 9.ADDRESS 1155 valley st 22.CHARGE 10.00 10.CITY seattle 22A.INS. 0.25 11.STATE company name. After answering the next prompt you will enter the SOUNDEX subroutine. This is used for location the account number of a company, given the company name. See the section on page XX for the use of SOUNDEX. 3. If they indicate tha ! 1,2,3 Name, address, ZipCode of pickup point. 4,5,6 Name, address, ZipCode of delivery point. 7 Name & account number of charge to company. 8-12 Address, city, state, ZipCode of charge  This is the screen, along with explainations of each field: ! OE22 ON CALL JOB ENTRY TOTAL CHARGES 10.00 THIS IS JOB # ---> 00009154 <--- TOTAL INSURANCE 0.25 ENTERb (not including insurance). 22A Insurance on the job. 23 Number of pieces. Can be letter and numbers. 24 Weight of package(s). 25 Name of person calling in order. 26 ct fields (#1,2, and 3). Note the Address and ZipCode fields are !REQUIRED! fields. The computer will not let you continue past a required field unless something is entered in that field. The computewa 23.PIECES 30 12.ZIP 98109 24.WEIGHT 350 CODES 13.RT 131.VN 132.OT 133.DS 25.CALL IN ---- 14.PHONE 206/555-1212 bob ryan t they have not used us before, first check SOUNDEX to make that they indeed do not have an account. Then proceed to the section on New Customers, on page XX. The third prompt is "P/D/B". These letters represent the following sto company. 13 Round trip (Y for yes). 131 A "B" in this field marks a job for a bicycle. 132 Overtime delivery (Y for yes). Used for jobs done between 1900-0700. 133 Del i atch decide whether to send a scooter or not. We can carry hazardous material as long as it is packaged properly. We DO NOT carry hazardous waste. Check with Operations Manager if in doubt. The Basics of the Computer 1. Never tu . Waiting time starts when the driver arrives. If a pickup was scheduled for a specific time, waiting time starts at that time. Example: if a driver arrives at 1350 for a 1400 pickup and waits until 1415 to get the package, total waiting time would pts "ENTER N/L TO CONTINUE, * TO CANCEL". Pressing RETURN will let you continue. If you type the wrong services, press "*" to try again. The Main Menu You are now at the Main Menu. You have the foll .75. !ALWAYS! quote the customer this additional insurance charge and verify that they do want to pay this amount. Enter the charge in the Insurance field (#22A). Put "Insurance for $xxxx" in Comments (#20). Fill out one of the Billing Needs #'s Prints out jobs without driver's number assigned Dispatch 9 Display Open Jobs W/O #'s Displays jobs without driver's number assigned Oper by a customer! !Cust Svc 40 View Hold-Open Jobs Look at (but not change a job NOT from today! !Cust Svc 41 View by Driver rn the terminal's On/Off switch to the Off position! The terminals are left on at all times. 2. Always keep a scratch pad and paper nearby to write down information. Some customer speak faster that we can type! Logging On To The System be 15 min, not 25 min. Insurance Each delivery we do is charged $0.25 per stop for insurance against loss or damage. The computer automatically enters this amount in the Insurance field on each job. Note that some companies have reque owing selections: Dept Use Menu number Purpose ###################################################################### !Cust Svc 1 On Call Job Entry Enter a job Cust Svc 2 On Call Job Maintenance Change to Know Forms and turn it into the Billing Department. Size/Weight Limitations Most of our vehicles are import pickups (Nissan, Toyota, etc.). Maximum weight is 2000 lbs (if load isn't bulky). Maximum length for light stuff - 10 or 11 f  11 Sched Jobs Maintenance Update scheduled job file Dispatch 12 Roll Scheduled Jobs Rolls scheduled jobs to the open job file Oper 13 Scheduled jobs report Prints a re  Searches todays job file for all jobs done by a certain driver! Customer Service will use !ONLY! the selections highlighted and marked "Cust Svc".  1. At the beginning of the day you will find the terminal in the Logged Off state. Without the password, no one can access the system. 2. In the Logged Off state the terminal will show the prompt "Logon". Type "OPER". The terminal resp sted that no insurance be charged on any of their jobs, and thus the computer will not enter the $0.25. The $0.25 premium covers loss up to $500. If additional insurance is requested by the customer, it is charged at the rate of $0.  an existing job! Dispatch 3 Post Driver Numbers Assign a drivers number to a job !Cust Svc 4 Zip Inquiry Find rate between two eet, for heavy or bulky stuff - 7 or 8 feet. Maximum width - 4 feet. Maximum height - 6 feet. If in doubt, check with Dispatch or Operations Manager. On Downtown Seattle to Downtown Seattle jobs get the rough size of package. This helps Disp port of all scheduled jobs !Cust Svc 20 Customer Inquiry Searches todays job file for all jobs done  If you accidently select one of the other items, simply press RETURN to exit and return to the Main Menu. !Using On Call Job Entry! Selecting item 1 from the Main Menu puts you in On Call Job Entry. This section is used for ente onds with "PASSWORD:" Type the password. NEVER give the password to any other person!!! 3. A logon message will appear, then you will see the prompt "ENTER SERVICE AREA?". Type "09" (for Seattle). The computer responds "SEATTLE, WA" and prom 70 per $100 valuation AFTER the intial $500. Example: customer requests insurance for $1000 on a pkg. Charge for insurance would be $0.25 for the first $500 plus 5 increments of $100 at $0.70 each. 5 times $0.70= $3.50. Total insurance charge - $3  ZipCodes! Oper 6 Job Counts Prints a job count for a specified date Billing 7 New Customer Report Prints new customer list Billing 8 Print Open Jobs W/O end the call to one of the Sales Staff. They can quote scheduled rates and set up the schedule. If neither of the Sales Staff are in, give customer information (name, company name and phone number) to the Manager and she will see that the proper Sal lf and place the ringing lines on System Hold. The proper greeting when putting a customer on hold is "National Courier, can you hold a moment?". Wait for response before putting them on hold. When a driver line rings, give Dispatch several ri  If a person inquires as to the availability of opening for drivers, tell them to come into the office, fill out an application and talk to Operations Manager. Best time to see Operations Manager is 1000-1200 and 1400-1600. are available at each desk and should always be used. Be sure to get all pertinent information: name, company, phone number (area code if appropriate) and message. Make sure to ALWAYS date and time the form. Place the message in that person's messa We will pickup as soon as possible and deliver as soon as possible. Delivery should be done in a little more that 1 hour. Price is the Rush rate plus 25 percent. A Downtown Seattle to Downtown Seattle Priority is any delivery in the downtown he mileage between ZipCodes as the basis in the Tacoma-Seattle-Everett area. The State Mileage Guide will give you the mileage between cities outside this area. !Weight Charges.!. Our base rates covers up to one hundred pounds. Weight in es Rep gets it. Out Of Driving Range Jobs We drive jobs anywhere in the Greater Puget Sound area. Any job to or coming from south of Centrailia or east of Ellensburg or out of the state or country need to be refered to Air Operations. ngs to answer before putting it on hold. When putting a driver line on hold, simply pick up the line, say "Please hold" and put the line on System Hold. The customer lines start ringing with Line 1. If line 1 is being used, line 2 will ring, a  !Taking Jobs On The Computer! !Basic Information! Service Areas and Times Our 2 hour guaranteed Rush delivery area extends from Everett on the north to Tacoma on the south, including the Eastside (Redmond ge slot located on the receptionist's desk. Taking Message For A Driver Check the Driver's List to make sure that person is a driver. Tell the caller that "$$$$$$$$$ is a driver and I can get a message to him/her". Take the message, wri  Seattle area that needs to be done in less that the usual 1 hour guarantee. Check with Dispatch before offering this service. Deliveries in the rest of the Western Washington area (those that we drive to) are guaranteed in 3 to 4 hours. excess of 100 lbs. is charged at $0.06 per pound !AFTER! the first one hundred pounds. Example: 500 lbs would be charged at 400lbs (500 lbs minus the first 100 lbs) times $0.06 per pound which equals $24.00. !Waiting Time.! Our base r  If Air Ops is busy, take a message and give it to Air Ops person for a call back. If Air Ops is out of the office, send call to the Manager. If the Manager is out, take a message and give to Air Ops or the Manager as soon as one of them returns. nd so on down the lines. This is called "ringing down". The customer lines will never ring down into the driver lines. Taking A Message For Office Staff If a incoming call is for one of the office staff, transfer the call to the , Kirkland, Bellevue). In Downtown Seattle, the Rush guaranteed delivery time is 1 hour. Our 4 hour Economy service area is the same as the Rush area. Price is Rush rate minus 25 percent. Our 1 hour Priority service area extends fro te it down and give it to Dispatch. Make sure they see it! Setting Up A Scheduled Job A scheduled job is one that is done on a daily, weekly, monthly basis. If a customer indicated they need to set up or want rates for a scheduled job, s We are open 24 hours a day, 7 days a week, 365 days a year. Our prices from 1900 to 0700 and all day Sunday are charged at the Rush rate plus 50 percent. Rates !Basic Rates.! Our rates are based on a dollar per one-way mile, using t ates includes up to 10 minutes waiting time. Additional waiting time is charged at the rate of $4.50 for each block of 15 minutes thereafter. Example: 1-10 min - no charge, 11 to 25 min - $4.50, 26 to 40 min - $9.00, 41 to 55 min - $13.50 and so on  Invoice/Billing/Statement Questions Any questions on a customer's invoice, statement or other billing related questions go to the receptionist. Let her know that the caller wants the Billing department. Inquiry for Driver Openings receptionist (intercom #10). She will take responsibility for the call after that. If the receptionist's line is busy, attempt to intercom the staff member directly. If that line is busy as well, take a message. Message pads m Kent/Renton on the south to Lynnwood/Woodinville on the north. Prices are Rush rate plus 25 percent. This service is offered from 0800 to 1500 weekdays only. The Exclusive delivery area is the rest of the Rush area outside the Priority area.  When you answer the phone, you are representing NCS. Always answer with a smile and a pleasant voice. Our phone greeting is "National Courier this is $$$$$$$$, may I help you?" If you need to put the customer on hold, use "National Courier c cancel this feature lift the handset, dial "2" then "*" and hang up. If you have an urgent message for a station that is busy, dial "#" after the station code. This will cause an urgent ringing and lighting up of the "SPL/MSG" light. If you ar onal Hold. If you place someone on hold, don't leave them hanging for more than 30 seconds without checking back with them ("I'm still checking on that for you", "$$$$$$ is still on his line. May I take a message?", etc.). The phone will "ri er picks up a package s/he enters it on a manifest. When each package is delivered the consignee signs the manifest and notes the time of delivery. This signature with the time is refered to as the Proof Of Delivery (or P.O.D.). At the end of the on code. A list of codes is found on the slide-out drawer on each phone. If the station is free, a tone will sound at the station and you will be able to talk to and hear the person even if their handset is not picked up. If the station i you hang up, the called station will be connect to the line on hold. If the called station does not want to take the call, pick up the line on hold by pressing the appropriate CO line. Customer/Driver Lines Generally the customer lines an you hold a moment?". Wait for response before putting them on hold. Putting A Line On Hold There are two kinds of hold on our phone system: Personal Hold and System Hold. Each has its own distinct flashing sequence and purpose. ! e on the receiving end of one of these urgent calls, press the "SPL/MSG" button. This places your line on Personal Hold and connects you to the calling station. Another press of "SPL/MSG" will connect you back to your original line. !Transferi ngback" every 30 seconds to remind you to do this. This is a warbling ringing distinct from the normal ring of an incoming call. The first ringback at 30 seconds is a mild ringing. The second one at 1 minute is very loud and insistent! A cal day, the drivers turn in their paperwork to be processed. !The Phone! Customer Service is responsible for answering phones and helping the customer by either taking a job, s busy, you will hear a short tone. You can do one of three things: One, you can hang up the handset, thus canceling the station call. Two, you can press a CO line to go back to the customer. Three, after hearing the busy are 1 through 11. You are responsible for answering these lines. Lines 13, 14 and 15 are Driver lines. Dispatch is responsible for answering those lines. In addition, some lines are used by certain departments. Line 7 is usually for Operations. System Hold! System Hold is initiated by pressing the red HOLD button TWICE. A line on System Hold can be picked by up any station. Use this type of hold for all calls except those that you do not want the other Customer Service people pi ng A Call! When transfering a call you need to avoid using System Hold as anyone could pickup the call, thinking it is a customer who hasn't been helped yet. There are two ways to do this. Method One: put call on Personal Hold. Call p l on Personal Hold will not remain in that state forever. After the second "ringback" at 1 minute the call will change to System Hold and anyone can pick it up. Always monitor your line on Personal Hold, keep the customer updated and return the line giving rates or fielding questions to others in the office. An instruction booklet should be at each station decribing all of the particulars of operating our phone system. We will cover the pertinent functions here. Answering The Phone  tone, press "*". You will hear a confirmation tone. This is called "queueing". When the station is free your phone will sound a tone and the ICM/TRF light will light up. Picking up the handset will cause the station that was queued to ring. To  Line 8 is usually St. Louis calling in. Line 9 is usually for Accounts Receivable. Customer service is responsible for answering the customer lines !by the third ring!. If you are on a call and the phones are going nuts, politely excuse yourse cking up every 30 seconds and asking the caller if they have been helped. !Personal Hold! Personal Hold is initiated by pressing the red HOLD button ONCE. A line on Personal Hold can only be picked up by the station that put it on Pers erson on Intercom, indicating which line is for them and who is on that line. Press the line on hold and put it on System Hold. Method Two: while still on the line press "ICM/TRF" and dial the station number. Indicate who is on the line. WHen  to Personal Hold or tell the customer you will call them back when you can answer their question. Using The Intercom To call another station, press the ICM/TRF (InterCoM/TRansFer) button. You will hear a tone. Press the two digit stati џџџџџџџџџџџџџџџџџџџџџџџџџџџ@џџDџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџ џџџџљчЯЯчљџџŸчѓѓчŸџџ™УУ™џџџччччџџџџџџџччЯџџџџџџџџџџџџччџџќљѓчЯŸџџУ™‘‰™УџџчЧчччџџУ™љчŸџџљуљ™Уџџљёс™€љџџŸƒљ™УџџУŸƒ™™Уџџ™ѓчччџџУ™У™™УџџУ™™СљУџџџчџџчџџџџчџџччЯёчЯŸЯчёџџџџџџџчѓљѓчџџУ™ѓчџчџџџџџџџџУ™™™™џџƒ™ƒ™™ƒџџУ™ŸŸ™Уџџ‡“™™“‡џџŸ‡ŸŸџџŸ‡ŸŸŸџџУ™ џџџџTџџџџџџџџџџџџџџџџџџџџџџџџџџџџ€џџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџћџџџџџџџџџџџџџџџџџџџџџџџџџS GONNA LOBBY AND PETITION СND DEMONSTRATE OUR UNITY еNTIL WE GET A MORATORIUM ЯN THIS STUPIDITY ЮOW Щ'LL TELL YOUR TALE СND SAVE YOU WHALES џџџџџџџџUџџ                                                   !Introduction! !NATIONAL COURIER SYSTEMS, INC.! is a professional transportation company offering full service benefits to our customers across the country, both in and out of Seattle. We are the !only! company able to move pa џ]џџџџџџџџџџџџџџџџџџџџџџџџџџџџ@џџDџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџїџџџџџџџџџџћџџџџџџџџџџџџџџџџџџџџџџџџџџџџ Ÿ‘™Уџџ™™™™™џџУччччУџџсѓѓѓ“Чџџ™“‡‡“™џџŸŸŸŸŸџџœˆ€”œœџџ™‰‘™™џџУ™™™™Уџџƒ™™ƒŸŸџџУ™™™Уёџџƒ™™ƒ™™џџСŸЯѓљƒџџчччччџџ™™™™™Уџџ™™™™Учџџœœ”€ˆœџџ™™УУ™™џџ™™™УччџџљѓЯŸџџсччсџџччччччџџ‡чёёч‡џџџ‡сџџџџџїчРРчїџџџџџџџџџџџџџџџџџџџџџџџџџџџ????????џУŸ‘‘ŸУџќ џџџџџеџџџџџџџџџџџџџџџџџџџџџџџџџџџџ@џџDџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџ]џџџџџџџџџџћџџџџџџџџџџџџџџџџџџџџџџџџ ome to NCS. Your role as a Customer Service Representative is integral to our success as a company. !What We Do! NCS offers two types of services: ground service and air courier service (known as National Express). All job orders to                                                            ckages across town and across the country. Our services are designed to provide rapid delivery of practically anything under urgent or emergency conditions. National Courier Systems headquarters and home offices are located in St. Louis, MO wit џџUџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџ}џџџџџџџџџџћџџџџџџџџџџџџџџџџџџџџџџџџџџџШќќќќќќќџџџџ33ЬЬ3fЬ™3fЬ™ќќќќќќќќчччррчччџџџџ№№№№чччррџџџџџџчччџџџџџџџџџррччччччџџџџџџччччччччч????????јјјјјјјјџџџџџџџџџџџџџџџџўќљ“‡Ÿџџџџџ№№№№џџџџчччџџџџџџџ№№№ џџџџУ™™™™џџƒ™ƒ™™ƒџџУ™ŸŸ™Уџџ‡“™™“‡џџŸ‡ŸŸџџŸ‡ŸŸŸџџУ™ џџџџџџUџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџїџџџџџџџџџџћџџџџџџџџџџџџџџџџџџџџџџџ be picked up and delivered within the greater Seattle area are taken by Customer Service. Our ground service coverage basically encompasses Puget Sound Region. All information regarding the pickup and delivery is taken by the Customer Service                                                             h satellite offices in Seattle, Santa Rosa, San Francisco, Los Angeles, Atlanta, Chicago and New York. Our Sales team, in conjunction with Customer Service and Operations, works together to meet the individual needs of each of our clients. Welc џџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџDџџDџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџ§џџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџ person and entered into the computer. The computer then prints out a Call Slip in the Dispatch office. The Dispatchers organize the Call Slips by pickup location and dispatch them to the appropriate drivers via 2-way radios or pagers. When the driv џџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџѕџџџџџџџџџџћџџџџџџџџџџџџџџџџџџџџџџ  гTOP ТITS [1,2]: аARITY [O,E,M,S,N]: ЬOCAL ХCHO [Y,N]: дRANSLATE [Y,N]: ЦILTER ЬINEFEEDS [Y,N]: ЫEY 1: ЫEY 2: ЫEY 3: ЫEY 4: ЫEY 5: ЫEY 6: LEЦILENAME: ФRIVE [8/9/Т]:8 ! дO RECEIVE A BLOCK TRANSFER, RETURN TO TERMINAL MODE AND OPEN THE CAPTURE BUFFER. 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"К`"™" PRESS RETURN TO CONTINUE "о`,ЁљA$: ‹ Ц(A$)ГБ13 Ї EВЋ1: ‰1720ф`6:ў`@AAВ У(F$)ЊбA€ўџџџџџџџџџџџџџџџџџџџџџ}пьџџџџџџџџџџџџџџџџџџџULTRATERM         UL 2A    ‚BOOTMAKER       ‚ULTRATERM       d‚STARTUP         ‚INDEX           ‚YATHZEE-128     >‚LIST            G MONITOR         MANUAL          Юџ INS             _OPER            CР€џџПУOPгHOP 15037778713€ФЩСЮХ (ег ЮAVY) 12024751973€гCHMENG Щвг 17037566109€ ЮIGHTHAWK16942852€ дRON-ЮET 15036437305€ ш YATZEEEђ ORIGINAL BY JL HELMS & MF PEZOK FOR CCIIZќ CORONADO, CA… ADAPTED TO IBM PC BY PATRICK LEABO˜ TUCSON, AZШ ADAPTED TO COMMODORE 128 BY JOHN TEEPLEк$ OMAHA, NEр)*† PC(6):LВ1Є6:PC(L)ВLЊ6: УRYSTAL ТLUE18921547€ ЩMAGINATIONS, е 15032528028€ЮATТURгTANDARDS 13019485718€гCHMENGгУУС-аRO вACING 13036948849€езУеЧ2817661€DODDTODDDALKEWALKEGTIGTIGTIGTI‚:PC(5)В6:PC(1)В114.† C(5):† K(18,7):† F(5):† A$(7)`8† S(6,5):† M(13),TN(6),DU(6):ч 5,2:о5,1€BŒ 1150: NВ 1 Є 6:‡ TN(N):‚†L‘V 5090Б`C1В 39:C2В 63:C3В 33:C4В 56Сjо5,1: 4670Ьt 4430ф~ƒ 49,51,53,54,56,61яˆ 6820ѕ’œр УRYSTAL аALACE 15036468402€ЩNFINITE ЧAMES 15036613709€ЮEWSCENE 15033574154€гУУв-УLUBвACING 13036948850€ ON-ЮET 15036437305€,0,23,І™ "HOW MANY PLAYERS? ";:р ,0,0: 2090DА 7100: NВЦ(KB$)Ћ48]К‹ NГ 1 А NБ 6 Ї 1180qФ‹ NГ 6 Ї  6000†Ю‹ CCВ 1 Ї  5480•и AВ 1 Є Nмтр ,0,23:™ " ";:р ,0,23ь™ "PLAYER NUMBER "A;" NAMЦ(I$)Ћ 48:‹ IБ 9 Ї IВ IЋ 70%Ц 2120:‹ IБ 9 Ї ™ Ч (IЊ 55);:‰ 20109%а™ I;S%к‹ IГ 1 А IБ 13 Ї 1970u%ф‹ IВ 12 Џ K(12,A)Б Ћ 1 Ї 2140Œ%ю‹ K(I,A)В 0 Ї 2140—%јў"MB"ж%р ,0,24:™ "NO - NO - DUMMY - - TRY AGAIN";: NDВ1 Є 1000:‚& р ,0,24:™ " (5,0):‰ 3980я.Ь IВ 4&/ж ‹ S(4,0)Б 2 Џ K(4,A)В 0 Ї K(4,A)В 4Ќ S(4,0):‰ 3980//р IВ 3f/ъ ‹ S(3,0)Б 2 Џ K(3,A)В 0 Ї K(3,A)В 3Ќ S(3,0):‰ 3980o/є IВ 7 /ў ‹ S(S(0,0),0)Б 2 Џ K(7,A)В 0 Ї  6190:‰ 3980Љ/ IВ 2р/ ‹ S(2,0)Б 2 Џ K(2,A)В 0 Ї K(2,A)В 2Ќ S(2,0T‹ FВ 0 Ї 1940"^‹ FВ 5 Ї 1430"h>"r PLAYER SELECTS DICE TO ROLLD"|P"†HВ HЊ 1[" 7080v"š NNВ 1 Є 4:F(NN)В 0:‚"Є™ " ROLL WHICH";F;"DICE AGAIN ";Е"Ў 2090: NDВ 1 Є F:#И 7100:F$ВKB$::F(ND)В Ц(F$)Ћ 48: 2120:‹ F(ND)В 0 Џ NDВ ,ц ‹ S(S(0,0),0)В 5 Џ K(12,A)Б 0 Ї K(12,A)В K(12,A)Њ 100:‰ 3980),№ IВ 8Z,њ ‹ S(S(0,0),0)В 4 Џ K(8,A)В 0 Ї  6190:‰ 3980c, IВ 9Љ, ‹ S(S(0,0),0)В 3 Џ S(S(0,1),0)В 2 Џ K(9,A)В 0 Ї K(9,A)В 25:‰ 3980У, ‹ K(11,A)Г Б 0 Ї 2900Э," IВ 11-, ‹ S(1,0)Џ S( E PLEASE ";5і 2090:… A$(A):‹ A$(A)В "" Ї ў"MB":‰ 1250JA$(A)ВШ(A$(A),9)R ‚ Ay‹ CCВ 1 Ї NВ NЊ 1:A$(N)В " C-128 "…р ,0,22Ž(AВ 0”2­< NEXT ROLL PRESETГFЭPAВ AЊ 1:‹ AБ N Ї AВ 1нZHВ 0: 5340яd‹ AВ 0 Ї 4760 n‹ K( 3980)и ‹ S(S(0,0),0)Г 4 Ї 2720)т  6190:‰ 3980J)ь ‹ S(S(0,0),0)Г Б 3 А S(S(0,1),0)Г Б 2 Ї 2720`)і K(9,A)В 25:‰ 3980›) ‹ S(1,0)Б 0 Џ S(2,0)Б 0 Џ S(3,0)Б 0 Џ S(4,0)Б 0 Ї 2600ж) ‹ S(2,0)Б 0 Џ S(3,0)Б 0 Џ S(4,0)Б 0 Џ S(5,0)Б 0 Ї 2600* ‹ S(3,0)Б ";:р ,0,23(&‰ 1980@&  HIGH PITCH CLICKL&*ў "MB"R&4X&>^&Hd&Rj&WŽp&\‚&f DICE LOGICš&p CLEAR/SET S(M,K) &zЏ&„ MВ 0 Є 6О&Ž KВ 0 Є 5Ь&˜S(M,K)В 0д&Ђ‚ Kм&Ќ‚ Mы&Ж JВ 1 Є  ):‰ 3980щ/ IВ 10& ‹ S(1,0)Б 2 Џ K(1,A)В 0 Ї K(1,A)В S(1,0):‰ 3980=00 IВ 13:‹ K(13,A)Г Б 0 Ї 3140t0: ‹ C(1)Њ C(2)Њ C(3)Њ C(4)Њ C(5)Б 19 Ї  6190:‰ 3980z0D ˜0N  CLEAR DICE NUMBER F(B)Ј0X  COMPUTERЎ0b Н0l  BВ 1 Є 5Щ0v F(B)В 0б0€ ‚ Bз0Š  1 Ї NDВ F:‰ 1740&#Т‹ F(ND)Г 1 А F(ND)Б 5 Ї 17205#Ь™ F(ND);:‚D#жXВ 2:XFВ 0S#р JВ 1 Є Fe#ъ‹ FВ 1 Ї 1790#є‹ F(J)В F(JЊ 1)Ї XВ 1•#ў‹ F(1)В 0 Ї XFВ 1Ж#‚ J:‹ XFВ 1 Ї HВ HЋ 1:‰ 1570Ъ#‘ X ‰ 1680,1820а#я#& PLAYER ROLLS DICE AGAIN2,0)Џ S(3,0)Џ S(4,0)Џ S(5,0)В 1 Ї 2890;-6 ‹ S(2,0)Џ S(3,0)Џ S(4,0)Џ S(5,0)Џ S(6,0)В 1 Ї 2890F-@ ‰ 2900]-J K(11,A)В 40:‰ 3980w-T ‹ K(10,A)Г Б 0 Ї 2970-^ IВ 10М-h ‹ S(1,0)Б 0 Џ S(2,0)Б 0 Џ S(3,0)Б 0 Џ S(4,0)Б 0 Ї 2960ї-r ‹ S(2,0)Б 0 Џ S(3,0)Б 0 Џ S18,A)В 2 Ї 1360F xр ,0,22:™ " ";^ ‚р ,4Ќ (AЋ 1)Њ 13,22{ Œч 5,PC(A):™ A$(A);:ч 5,2 ––   INITIAL ROLLœ ЊЎ ДHВ HЊ 1:MRВ 0Н О BВ 1 Є 5о ШJВ BЋ 1:C(B)В Е (6Ќ Л(1)Њ 1)є вDIEВ C(B):F(B)В 0џ 0 Џ S(4,0)Б 0 Џ S(5,0)Б 0 Џ S(6,0)Б 0 Ї 2600* ‰ 27203*( K(10,A)В 30:‰ 3980j*2 ‹ S(1,0)Џ S(2,0)Џ S(3,0)Џ S(4,0)Џ S(5,0)В 1 Ї 2640Ё*< ‹ S(2,0)Џ S(3,0)Џ S(4,0)Џ S(5,0)Џ S(6,0)В 1 Ї 2640Ќ*F ‰ 2720У*P K(11,A)В 40:‰ 3980с*Z ‹ S(S(0,0),0)Г Б 5 Ї 27205 'РXВ C(J):S(X,0)В S(X,0)Њ 1!'ЪPВ S(X,0):S(X,P)В J)'д‚ J/'оS'ш SET S(0,K)=M SEQUENCE BY QTYY'ђb'ќXВ 0w'  JВ 5 Є 1 Љ Ћ 1Œ'  MВ 6 Є 1 Љ Ћ 1Ѕ' ‹ S(M,0)Г Б J Ї 2350Л'$ S(0,X)В M:XВ XЊ 1У'. ‚ MЫ'8 ‚ Jс'B ‹ AЌ CCВ N Ї 2740ѓ'L ‹ я0”  GET DICE CONTROLџ0ž  COMPUTER1Ј 1В HВ HЊ 1:‹ HБ 3 Ї 3840<1М IВ M(MR):‹ IГ Б 0 Ї 3290[1Ц MRВ MRЊ 1:‹ MRБ 13 Ї MRВ 1f1а ‰ 3260ˆ1к ‹ IВ 12 Џ K(12,A)Б Ћ 1 Ї 3330Ё1ф ‹ K(I,A)Г Б 0 Ї 3270Г1ю ‹ IВ 9 Ї 3440Ю1ј ‹ IВ 10 А IВ 11 Ї 3560д1 ѕ#0$: BВ 1 Є 4$D‹ F(B)В 0 Ї 19205$NC(F(B))В Е (6Ќ Л(1)Њ 1)Q$XDIEВ C(F(B)):JВ F(B)Ћ 1\$b 5250g$l 5530s$vF(B)В 0{$€‚ B†$Š‰ 1540Œ$”І$ž PLAY BOARD NUMBERЌ$ЈЗ$В 7080%М™ " PLAY BOARD NUMBER? ";: 2080: 7100:I$ВKB$:IВ(4,0)Б 0 Џ S(5,0)Б 0 Ї 29602.| ‹ S(3,0)Б 0 Џ S(4,0)Б 0 Џ S(5,0)Б 0 Џ S(6,0)Б 0 Ї 2960=.† ‰ 2970T. K(10,A)В 30:‰ 3980f.š ‹ HГ 3 Ї 3140o.Є IВ 6І.Ў ‹ S(6,0)Б 2 Џ K(6,A)В 0 Ї K(6,A)В 6Ќ S(6,0):‰ 3980Џ.И IВ 5ц.Т ‹ S(5,0)Б 2 Џ K(5,A)В 0 Ї K(5,A)В 5Ќ S м 5250 !ц 5530!№‚ B(!њ‹ AЌ CCВ N Ї 2140.!P! PLAYER SELECTS QTY TO ROLLV!a!" 7080s!,‹ HБ 2 Ї 1940С!6™ " HOW MANY DICE TO ROLL AGAIN? ";: 2080: 7100:F$ВKB$:™ F$;:FВЦ(F$)Ћ48и!@‹ FВ Ћ 1 Ї  35000ё!J‹ FГ 0 А FБ 5 Ї 1570"+d ‹ K(12,A)В 0 Ї K(12,A)В 50:‰ 3980(+n K(12,A)В K(12,A)Њ 100:‰ 3980:+x  6190:‰ 3980@+‚ Z+Œ  SET PLAYER INVALID`+– p+  K(I,A)В Ћ 1{+Њ ‰ 3980+Д ˜+О  COMPUTER CHECKSž+Ш Ј+в IВ 12п+м ‹ S(S(0,0),0)В 5 Џ K(12,A)В 0 Ї K(12,A)В 50:‰ 3980IБ 6 Ї 2460љ'V (`  CHECK PLAYER BOARD 1-6(j ((t  6110<(~ ‹ XВ Ћ 1 Ї 2720W(ˆ K(I,A)В IЌ S(S(0,X),0)b(’ ‰ 3980h(œ ‡(І  CHECK PLAYER BOARD 7-13(А Н(К ‘ IЋ 6 ‰ 2500,2520,2540,2560,2610,2650,2680й(Ф ‹ S(S(0,0),0)Г 3 Ї 2720ы(Ю  6190:‰ь1  GET DICE 1,2,3,4ќ1  COMPUTER2 2* MВ 0:JВ 1*24 MВ MЊ 1:‹ MБ 4 Ї 3720F2> KВ S(0,M):‹ KВ 0 Ї 3720Z2H  LВ 1 Є S(K,0)s2R F(J)В S(K,L):JВ JЊ 1{2\ ‚ L†2f ‰ 3380Œ2p Ÿ2z  GET DICE FHЏ2„  COMPUTERЕ2Ž У2˜ MВ 0:JВ 1н2Ђ MВ MЊ 1:‹  A YAHTZEE IS FIVE OF A KIND. "!<В™ " A SMALL STRAIGHT IS ANY SEQUENCE OF FOUR."^<М™ " A LARGE STRAIGHT IS ANY SEQUENCE OF FIVE.":™Љ<а™ "A SECOND YAHTZEE EARNS A BONUS OF 100 POINTS (IF THE YAHTZEE IS PUTє<к™ "INTO THE YAHT;K(J,A)е8И‚ Jў8Тр ,4Ќ (AЋ 1)Њ 14,8:™ ћ "###";K(15,A)(9Ьр ,4Ќ (AЋ 1)Њ 14,18:™ ћ "###";K(16,A)R9жр ,4Ќ (AЋ 1)Њ 14,19:™ ћ "###";K(14,A)|9рр ,4Ќ (AЋ 1)Њ 14,20:™ ћ "###";K(17,A)†9ъч 5,2ž9є‹ AЌ CCГ Б N Ї 1330Є9ўЪ9 RESET M(I) COMPUTER PRIO 009 LEYTE RD / 1321 SAIPAN RD"џ>pр ,17,13:™ "CORONADO, CA. 92118"*?zр ,15,14:™ "(714) 435-6992 / 437-4659"[?}р ,10,16:™ "ADAPTED TO C-128 BY JOHN TEEPLE"u?~р ,13,17:™ "4 NOV 85"‹?„ LВ1Є3500:‚:о5,1‘?ŽŽ—?˜Б?Ђ END - SORT WINNERЗ?Ќ х5Z‹ K(I,A)Г Б 0 Ї 3870ћ5dK(I,A)В S(I,0)Ќ I6n‹ K(I,A)Г Б 0 Ї 398066x‹ IВ 13 Џ K(13,A)В 0 Ї  6190T6‚‹ K(I,A)В 0 Ї K(I,A)В Ћ 1Z6Œw6– GET SCOREBOARD TOTALS}6 Ž6Њ JВ 14 Є 17œ6ДK(J,A)В 0Є6О‚ JГ6Ш JВ 1 Є 6Ъ6в‹ K(J,A)Г 0 Ї 4070 1500ЬAj TВ 1 Є TT:‚ TдAt‚ JB~р ,0,24:™ " ";*Ё AA$:‹ AA$В"" Ї 4650>4ŽA>>р ,10,6:™ "YAHTZEE.BAS VER 3.2"[>Hр ,10,8:™ "27 JUN 79"y>Rр ,10,10:™ "DEVELOPED BY"Ј>\р ,13,11:™ "J.L. HELMS & M.F. PEZOK"и>fр ,13,12:™ "1 OR ONE MAY PLAY AGAINST THE COMPUTER,"4;Š™ "WITH EACH PLAYERS CURRENT STATUS SHOWN ON THE SCREEN'S GAME BOARD."{;”™ "YOU HAVE TO РSCORE' EACH PLAY, AND THE STRATEGY INVOLVED IS TO"Ж;ž™ "GUESS WHETHER YOU WILL BE LUCKY IN FUTURE ROLLS.":™ц;Ј™ "  PRINT WINNERS STANDINGSз@т@$Œ 5200ё@. JВ 1 Є N0A8р ,0,24:™ " ";KAB‹ JБ 1 Џ JВ N Ї Œ 5240\ALр ,0,24:‡ A$‹AV™ A$;" ";:ч 5,PC(J):™ A$(J);" ";:ч 5,2ИA`TTВ 500Ќ (NЋ JЊ 1):‹ TTГ 1500 Ї TTВ 6ў7h‹ K(J,A)Г 0 Ї р ,4Ќ (AЋ 1)Њ 14,J:™ " 0";:‰ 42308r‹ K(J,A)Г 1 Ї 4230>8|р ,4Ќ (AЋ 1)Њ 14,J:™ ћ"###";K(J,A);F8†‚ JV8 JВ 7 Є 13Œ8š‹ K(J,A)Г 0 Ї р ,4Ќ (AЋ 1)Њ 14,JЊ3:™ " 0":‰ 4280Ѓ8Є‹ K(J,A)Г 1 Ї 4280Э8Ўр ,4Ќ (AЋ 1)Њ 14,JЊ3:™ ћ "###"ƒ "+++ THE WINNER +++"ёCZƒ " SECOND PLACE"," THIRD PLACE "Ddƒ " FOURTH PLACE "," FIFTH PLACE ".Dnƒ " SIXTH PLACE "BDxƒ " DEAD LAST "HD‚ZDŒ ERASE DIE`D–kD ч 5,2:‰DЅр ,49,4Ќ JЊ J:™" ";ЉDЊр ,49,4Ќ JЊ 1ЊJ:™" ";ЩDД1)ь4ФDIEВ C(F(B)):JВ F(B)Ћ 1ї4Ю 52505и 55305тF(B)В 05ь‚ B!5і‰ 2140'5B5  COMPUTER MUST SCOREH5g5MRВ MRЊ 1:‹ MRБ 13 Ї MRВ 1‚5(IВ M(MR):‹ IВ 0 Ї 3870›52‹ K(I,A)Г Б 0 Ї 3870­5<‹ IБ 6 Ї 3960И5F 6110Ь5P‹ XВ Ћ 1 Ї 3970 POSITIONБJђМJќXВ Ћ 1ЫJ JВ 0 Є 4тJ‹ S(0,J)В I Ї XВ JъJ‚ J№J$ŽіJ.K8 TOTAL DICE VALUEKB#KL JВ 1 Є 5р ,49,4ЌJЊ3ЊJ:™ "Т Т";„IHр ,49,4ЌJЊ4ЊJ:™ "ЪУУУУУЫ";”IM GET OUTžIRч 5,2ЎI\NUMBER OR QTY OF DICE TO ROLLсRJ AGAIN - - DATA WILL NOT BE LOST AND SCREENST WILL BE RESET WITH CURRENT DICE SHOWN - -ES^ PLAYERS/COMPUTERS SCORE WILL NOT SHOW UNTIL]Sh AFTER THEIR TURNcSr~S| COMPUTER PRIORIRIES‰S†Œ 6800­Sƒ XЊ 1ИEJ‚ JЬET‹ XВ Б N Ї AВ 0вE^ŽиEhјEr COMPUTER PRIORITIES INFOўE| F† 6780FŽFš'FЄ PRINT DIE-FЎ9FИч 5,JЊ4?FТEFЬbFбр ,49,4ЌJЊJ:™ "еУУУУУЩ";ŒFж‘ DIE ‰ 5930,5870,5810,5750,5690,5630’FрœFъ SIXЂFєСFўр , 0 1 2 3 4 5рO  0 4 6 5 2 IN QTY/VALUE SEQUENCE PЊ 1 NO DIE=1